Refund Policy

Thank you for choosing Wyre NFC. We are committed to delivering smart NFC-enabled products and digital services that elevate how individuals and organizations connect, track, and manage digital interactions. This Refund Policy explains our terms and conditions for refunds, replacements, and cancellations, covering our two primary services: (1) Physical NFC Cards and (2) Wyre NFC Dashboard Subscriptions. Please read this policy carefully to understand what you’re entitled to and under what conditions refunds are issued.

1. Upfront One-Time Card Purchase

Our NFC cards are custom-designed and manufactured based on each client’s submitted information and configuration. Once an order is confirmed, it enters our workflow for card design, printing, and encoding, which cannot be undone without cost implications.

Custom Cards (including custom branding, user profile links, or company logos) :
- These are non-refundable once design work begins or the order is submitted for printing.
- Orders are locked once they reach the production stage to ensure timely delivery. Any attempt to modify or cancel after this point may be denied.
Generic Cards: (with Wyre branding and no user personalization) :
- May be eligible for replacement or refund only under the following conditions

Important Notes: -

• Wyre NFC is not responsible for issues resulting from the customer’s phone lacking NFC capabilities. Our cards are designed to work when scanned by the recipient's NFC-compatible smartphone.
• Requests for refund or exchange must be made within 14 days of delivery and accompanied by photographic or video proof showing damage or non-functionality.
• Cards returned without authorization or outside of the eligibility window will not be accepted.

2. Dashboard Subscriptions

Our dashboard subscription provides customers with advanced tools including profile analytics, scan tracking, user management, AI future implementations, and more. Access is granted upon activation based on the purchased subscription plan (6-month or annual).

Refund Eligibility:
- Subscription fees are non-refundable once a plan is activated and login access is granted.
- Users who experience technical issues or feature failures are encouraged to contact support, and if no usage is detected within 48 hours, partial refunds may be considered on a case-by-case basis.
Feature Limitations:
- Wyre NFC does not provide refunds for perceived underperformance unless it can be confirmed that advertised features were not delivered or were entirely unavailable.
Auto-Renewals:
- Subscriptions are automatically renewed at the end of each billing cycle unless canceled in advance.
- Users must cancel their subscription at least 48 hours prior to the next billing date to avoid charges. No refunds will be processed once the charge is completed.

3. Printing & Shipping Refunds

Wyre NFC aims to ensure that your physical cards are delivered in optimal condition. However, in rare cases where errors occur, the following terms apply

Eligible for Free Replacement (not refund):
- Cards damaged during shipping and Cards that do not match the approved design proof due to our production error
Ineligible for Refund:
- Cards returned undeliverable due to incorrect shipping information.
- Refused deliveries unless product was visibly damaged.
Re-shipping Fees:
- If a package is returned to Wyre NFC due to delivery failure, customers will be responsible for paying shipping again.

For detailed timelines and responsibilities, please refer to our Shipping Policy.

4. Cancellation Policy

For Card Orders:
- Orders that have not entered the design or production stage may be canceled with a 10% processing fee to cover administrative overhead and gateway transaction costs.
- Once the order has entered production or design, it becomes non-cancellable and non-refundable.
Dashboard Subscriptions:
- If the subscription is canceled before activation (i.e., before login access is provided), a full refund will be issued.
- Cancellations after activation will apply to the next billing cycle, with the current period remaining active until expiration.

5. Refund Process

To initiate a return, refund, or replacement request, please follow the steps below:

Email support@wyrenfc.com with your order number, explanation of the issue, and supporting images or videos where applicable.
Our customer support team will respond within 3–5 business days to assess eligibility.
If your request is approved, refunds will be issued within 7–10 business days to your original payment method.
For replacement requests, your new card will be sent within 5–7 business days after approval.

Wyre NFC reserves the right to deny refund claims that do not meet the conditions outlined in this policy.

6. International Orders